Shipping policy

Shipping

We ship orders to Italy and internationally.

For orders shipped within Italy, the estimated delivery time is approximately 24–48 hours from the time the order is handed over to the courier.

For orders shipped outside Italy, the estimated delivery time is approximately 3–6 business days.

Please note that these delivery times are estimates only and may vary depending on the destination and other circumstances beyond our control, including courier delays, customs procedures, border controls, public holidays, weather conditions, or other unforeseen events.

For international shipments, customs clearance may affect delivery times. Any delays caused by customs, the courier, or other external circumstances cannot be attributed to us. Any customs duties, taxes, or additional charges that may apply to international shipments are the responsibility of the customer.

Returns

We have a 7-day return policy, which means you have 7 days from the date of delivery of your item to request a return.

To be eligible for a return, your item must be returned in the same condition in which you received it: unworn, unused, undamaged, with the original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns will not be accepted if the item has been worn, used, damaged, altered, washed, shows signs of wear, or is returned without its original tags and/or packaging.

Items sent back to us without first requesting a return will not be accepted.

For returns from outside Italy, return shipping costs are entirely the responsibility of the customer.

You can always contact us for any return questions at  info@rowninemilano.com