Privacy policy

Last updated: September 2, 2026

ROW NINE MILANO operates the website rowninemilano.com and provides the products, services, content and features available through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, place an order, make a purchase, contact us or otherwise interact with us.

By using our website and Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for the processing of your personal data is:

ROW NINE SRL

Via Libertà 244

80055 Portici (NA), Italy

VAT Number: 10837001212

Email: info@rowninemilano.com

Phone: +39 37 7020 8052

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), ROW NINE SRL acts as the data controller of the personal data collected through the Services.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact and identification information

This may include your name, surname, email address, telephone number, billing address, shipping address and other information you provide when placing an order or contacting us.

Order and transaction information

This may include information about the products you purchase, order details, returns, exchanges, cancellations, transaction history and other information related to your purchases.

Payment information

When you make a purchase, payment information may be processed by the payment provider selected at checkout, including credit or debit card providers, PayPal and Klarna.

We do not intend to store your complete payment card details on our own systems. Payment information is processed by the relevant payment service provider in accordance with its own privacy policy and security procedures.

Communications

If you contact us by email, telephone or through other available communication channels, we may collect the information contained in your communication, including your contact details and the content of your request.

Technical and browsing information

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, language settings, pages visited, interactions with the website, referring pages and information relating to your use of the Services.

Marketing and analytics information

Where permitted by applicable law and, where required, subject to your consent, we may collect information regarding your interactions with our website for analytics, advertising, marketing, conversion measurement and website improvement purposes.

This may include information relating to pages viewed, products viewed, searches, products added to your cart, checkout activity and purchases.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us or otherwise provide information to us;

automatically when you browse or interact with our website;

through cookies, pixels and similar technologies, where permitted by applicable law and according to your consent preferences;

through Shopify and other service providers that provide services on our behalf;

through payment providers and other third parties involved in completing your order or providing our Services.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your personal information to process payments, confirm and manage orders, prepare and ship products, provide order updates, manage returns and exchanges and provide customer support.

The legal basis for these activities is generally the performance of the contract with you and, where applicable, compliance with legal obligations.

Customer support

We use your information to respond to questions, requests, complaints and other communications. The legal basis may be the performance of a contract, our legitimate interests in managing customer relationships, or other applicable legal bases depending on the circumstances.

Legal and accounting obligations. We may process personal information where necessary to comply with applicable laws, regulations, tax obligations, accounting requirements and lawful requests from competent authorities.

Fraud prevention and security

We may use information to protect our website, customers and business, detect and prevent fraud, unauthorized transactions, security incidents and other unlawful activities.

This processing may be based on our legitimate interests and/or applicable legal obligations.

Website analytics and improvement

We may use technical and browsing information to understand how visitors interact with our website, improve our Services, understand website performance and improve the customer experience.

Where required by applicable law, non-essential analytics technologies are used only after obtaining the appropriate consent.

Marketing and advertising

Where permitted by applicable law and, where required, with your consent, we may use personal information and information about your interactions with our website for marketing, advertising, conversion measurement and personalized advertising purposes.

You may withdraw your consent or change your preferences where applicable.

5. Cookies and Similar Technologies

Our website uses cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure performance and, where permitted, support marketing and advertising activities.

Some cookies are strictly necessary for the operation and security of the website, while others may require your consent under applicable law.

For more information about the cookies and similar technologies used on our website, please see our Cookie Policy.

Shopify provides mechanisms for managing customer privacy and consent, including the operation of pixels based on applicable consent settings.

6. Meta / Facebook & Instagram

Our website uses the Facebook & Instagram by Meta integration, which may include Meta's pixel and related data-sharing technologies.

These technologies may collect information about interactions with our website, such as pages viewed, products viewed, searches, additions to cart, checkout activity and purchases.

This information may be used to measure advertising performance, understand how visitors interact with our website, improve advertising campaigns and, where applicable, support personalized advertising.

Depending on the data-sharing configuration and applicable consent requirements, information may be shared with Meta, including certain identifiers and information relating to website activity.

Shopify states that Meta's integration can use the Meta Pixel and, depending on the configured data-sharing level, the Conversions API and additional customer information.

Where consent is required by applicable law, these technologies will operate according to the user's applicable privacy and consent preferences.

For more information about how Meta processes personal data, users should consult Meta's own privacy documentation.

7. Google & YouTube

Our website uses the Google & YouTube integration provided through Shopify.

Depending on the configuration of the Services, Google technologies may be used for analytics, advertising, conversion measurement and other functions related to the operation and promotion of our website.

These technologies may collect information about interactions with our website, including browsing activity, product interactions and purchase-related events.

Where required by applicable law, Google-related analytics and advertising technologies operate only after the appropriate consent has been obtained.

Shopify notes that consent settings can affect whether pixel and analytics data are transmitted and used for purposes such as personalized advertising in the European Economic Area.

For more information about how Google processes personal information, users should consult Google's applicable privacy documentation.

8. Shopify

Our online store is hosted and operated using Shopify, which provides the e-commerce infrastructure that allows us to offer our Services.

Shopify may process personal information relating to your use of our website, orders, account and interactions with the Services in order to provide, maintain, secure and improve its platform and related services.

Information submitted through our website may therefore be processed by Shopify and by service providers working with Shopify.

Shopify provides its own privacy information explaining how it processes personal information and how customers can exercise applicable privacy rights in relation to Shopify's processing.

9. Payment Providers

We offer different payment methods, including credit and debit cards, PayPal and Klarna.

When you select a payment method, the relevant payment provider may process personal information necessary to authorize and complete the transaction, prevent fraud and comply with applicable legal requirements. Payment providers may process personal information in accordance with their own privacy policies and terms.

We do not control the processing of personal information carried out independently by PayPal, Klarna, card networks, banks or other payment providers.

10. Service Providers and Other Recipients

We may share personal information with trusted third parties where necessary to provide our Services or comply with legal obligations.

These may include:

Shopify and technology service providers;
payment service providers;
shipping and delivery companies;
IT and hosting providers;
customer support providers;
analytics and advertising providers;
professional advisers, accountants and legal advisers;

competent authorities where disclosure is required by law.

We only disclose information where there is an appropriate legal basis and, where applicable, appropriate contractual or other safeguards.

11. International Data Transfers

Some of our service providers may process personal information in countries outside Italy or the European Economic Area.

Where personal information is transferred outside the EEA, we will take appropriate measures required by applicable data protection laws, which may include relying on an adequacy decision or appropriate safeguards such as Standard Contractual Clauses, where applicable.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, comply with legal, tax and accounting obligations, resolve disputes, enforce agreements and protect our legitimate interests.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Your Rights

Depending on the circumstances and applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing activities;
request portability of your personal information where applicable;
withdraw consent where processing is based on consent;
object to direct marketing;

lodge a complaint with the competent data protection authority.

These rights may be subject to certain legal limitations and conditions.

To exercise your rights, you can contact us at:

info@rowninemilano.com

We may need to verify your identity before processing certain requests.

If you are located in Italy, you may also lodge a complaint with the Garante per la protezione dei dati personali, where applicable.

15. Marketing Communications

If you have provided the necessary consent to receive promotional communications, we may send you information about products, collections, promotions or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at:

info@rowninemilano.com

Please note that we may continue to send you essential, non-promotional communications relating to your orders, purchases, returns, payments or other transactions.

16. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us at info@rowninemilano.com so that we can take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, processing activities, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required by applicable law, provide additional notice.