Refund policy

Returns

We have a 7-day return policy, which means you have 7 days from the date of delivery of your item to request a return.

To be eligible for a return, your item must be returned in the same condition in which you received it: unworn, unused, undamaged, with the original tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

For returns from outside Italy, return shipping costs are entirely the responsibility of the customer/recipient.

Returns will not be accepted if the item has been worn, used, damaged, altered, shows signs of wear, or is returned without its original tags and/or packaging.

To start a return, you can contact us at info@rowninemilano.com or here https://api.whatsapp.com/send/?phone=393770208052&text&type=phone_number&app_absent=0

Exceptions / non-returnable items

Returns will not be accepted if the item has been worn, used, damaged, altered, washed, or shows any signs of wear or use.

Items returned without their original tags, packaging, or other elements provided with the order may also be considered non-returnable. Sale items are also non-returnable.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and find the most appropriate solution.

Exchanges

The fastest way to ensure you get what you want is to return the item you received, provided it meets our return conditions, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 15 business days.

Please note that once the refund has been processed, it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved, please contact us at info@rowninemilano.com or on Whatsapp +39 377 020 8052

Payment Methods

We accept the following payment methods:

Credit and Debit Cards — You can securely pay for your order using major credit and debit cards.

PayPal — You can pay securely through PayPal. Depending on the customer’s eligibility and the conditions offered by PayPal, PayPal may also provide the option to pay in installments, which may include more than three installments. The availability, number of installments, eligibility requirements, and applicable conditions are determined exclusively by PayPal and are not controlled or managed by us.

Klarna — Klarna allows eligible customers to split their payment into installments. The availability of installment options, payment plans, eligibility, and applicable terms are determined by Klarna and may vary depending on the customer and the order.

Please note that installment payment options are subject to approval and availability by the respective payment provider. We do not determine the eligibility, number of installments, fees, interest rates, or other conditions associated with these payment methods.

For further information regarding installment plans, please refer to the terms and conditions provided directly by PayPal or Klarna at the time of payment.